Five9 Inc (FIVN) Gagner

Five9, Inc. engages in the provision of cloud software for contact centers. The company is headquartered in San Ramon, California and currently employs 2,910 full-time employees. The company went IPO on 2014-04-04. The firm's Intelligent CX Platform, powered by its Five9 Genius AI suite, delivers a comprehensive suite of applications that enable customer service, sales, and marketing functions. The company delivers a comprehensive, end-to-end cloud software solution for contact centers. Comprised of its Intelligent CX Platform and AI capabilities, including agentic AI agents, Agent Assist, Workflow Automation (WFA), AI Insights, AI Summaries, Workforce Engagement Management (WEM), and Revenue Execution, its solution allows simultaneous management and optimization of customer interactions across voice, chat, email, web, social media and mobile channels, either directly or through its application programming interfaces (APIs). The firm's agent interface is a browser-based design that provides visualization of customer profiles, context and cross-channel history.